Having Trouble with Your Breast Pump?Your One-Stop Resource for Hygeia Breast Pump Support
We are sorry you are having trouble with your breast pump. Don’t worry! We are here to help you.
If the answer you need isn’t available below, in our helpful How-To Guide or in our FAQs, please complete the short form here. Rather talk to a real-life customer care representative? Call us at 714-515-7571 ext. 2, Monday-Friday.
Who Needs a Breast Pump?
Moms with Concerns
A mother whose baby is not nursing well (or not nursing at all).
Moms who Work
A mother who plans to return to full- or part-time work and wants to provide breast milk for baby.
Moms who Need More
A mother who needs to increase milk supply.
What is Included with Your Breast Pump?
How Do You Clean Your Breast Pump?
Remove tubing and dual-port filter and set them aside in a clean dry area.
Separate flanges from collection containers and remove valves from flanges.
Thoroughly hand wash the flanges, valves, collection containers, rings and
covers with a soft cloth in warm, soapy water. Rinse completely. Automatic dish washing is not recommended. DO NOT WASH OR WET THE TUBING OR DUAL-PORT FILTERS UNLESS THEY COME IN CONTACT WITH MILK.
Allow all parts to air dry on a clean towel or drying rack.
Do not wash tubing or dual-port filter.
How Do You Get Started?
- Plug in power cord into any standard electrical outlet.
- Attach the other end of the power adapter to the pump.
- Twist the threaded dual-port filter onto the front of the pump in a clockwise motion until secured. A slight gap between the pump and dual-port filter is normal.
- Place the loose end of the tubing on each stem of the dual-port filter.
- If you wish to pump one breast only, secure the port cap on one stem of the filter.
- Securely install valve on underside of flange.
- Push the orange end of each tube into the back of each flange.
- Secure each milk collection container by twisting it onto each flange.
How Do You Pump?
Wash Your Hands
Always wash your hands thoroughly before handling your breast pump and accessories.
Get Comfortable & Relax
Warm packs and/or gentle breast massage before you begin pumping may help with milk production. Plan to pump just one breast at a time while you are learning, capping off one stem of the filter (see Getting Started above). Center the flange(s) over your nipple(s).
To begin pumping, turn the upper ON/OFF Speed dial clockwise to an upright position. Leave the lower Strength dial at a minimum setting until your milk begins to flow, then reduce the pump Speed and increase the suction Strength gradually to the highest level that is comfortable for you.
When your pumping session is complete, turn off the pump and unplug the tubing from the back of the flanges. Unscrew the breastmilk storage container and properly store your breastmilk.
After every use, please follow the instructions in the Cleaning Section above to ensure necessary parts are cleaned before the next use.
*Please note that the most common accessories that need to be replaced on your pump are your filter, valves, and tubing. The filter is the clear round circle piece that connects the tubing to the front of your pump and can be removed if turned counter clock wise. The valves depending on which ones you have are either the duckbill (white & rubbery, look like cake frosting tips) or the offset valves (they have orange membranes)
* We recommend to replace your accessories every 1 to 3 months, but please keep in mind this will vary from mom to mom as every mom is different. Due to the fact that some may pump exclusively whereas as some may just use their pump lightly.
Low Suction/No Suction:
- Please make sure to check that both of your valves are installed correctly underneath the flanges. If these are not on, you will not have any suction on your pump.
- If both of your valves are already installed and you are still having suction issues. Have you tried replacing the most common accessories mentioned above? (filter, tubing, and valves.)
- If this is your first time trying to use your pump and all of the accessories are properly installed and you are experiencing suction issues, please refer to flange sizing below. Having the correct fit on your flanges is crucial in order to receive the best performance (suction/strength) from the pump.
Correct fit: The nipple should be moving inside the tunnel smoothly.
Too small: If the nipple rubs or sticks on the side of the shield, this is too small and needs to go a size bigger.
Too Large: If most of the areola is going inside the tunnel of the shield, this means its too big and need to size down.
If you need a different size flange, they are available for purchase on our website at www.hygeiahealth.com
Milk In The Tubing
The most common reasons that milk in tubing happens includes multi-tasking, heavy milk supply, heavy let down and high settings. As well as a combination of these things and this causes for it to back up into the tubes. (this also may vary from mom to mom)
What kind of valves are you using at the moment? The valves depending on which ones you have are either the duckbill (white & rubbery, look like cake frosting tips) or the offset valves (they have orange membranes). If you are constantly experiencing milk in the tubing we suggest to switch over to the offset valves as they help prevent milk in the tubing and drain the milk smoothly into the container. These are available for purchase on our site at www.hygeiahealth.com
If you experience suction issues after experiencing milk in the tubing, it is most likely that your filter got wet and for this reason the filter would need to be replaced. You may have noticed your pump even sounding a bit different, which is a sign of wet filter or a filter that has gone through normal wear and tear. The filter is the clear round circle piece on the front of your pump that connects your tubing and can be removed if turned counter clock wise. * All of our accessories are available for purchase on our site at www.hygeiahealth.com
Your tubing can be reused as long as there isn’t dried milk inside of them. Feel free to wash them in warm soapy water. Before using them again, the tubing needs to be completely dry. *Remember your filter cannot get wet. To help dry the tubes faster, you can place a drop of rubbing alcohol in each of the tubing and safely swing them above your head like a lasso until the drop comes out the other side of the tube. Another drying option after washing them is connecting your tubes to the pump and removing the flanges along with storage containers (only tubing). Then turn your pump on to full speed and full strength, this will push air through the orange ends of the tubes and will help dry them.
TIPS TO PREVENT MILK IN THE TUBING:
- Start to pump on low speed and medium strength, then slowly increasing the setting to something you are more comfortable with.
- Once you have your letdown make sure to reduce the speed so the milk can drain smoothly into the bottle.
- Relax and try to not multitask.
- Place the pump on a table above chest level.
If you are still experiencing issues with your pump, please contact our customer service along with your pump and accessories so we can troubleshoot with you. We can be reached at 888-786-7466 or by email at firstname.lastname@example.org .We are open Monday through Friday from 7 am to 4 pm Pacific Standard Time.