Return PolicyDon't Worry. We Are Here to Help You.
Hygeia breast pumps cannot be returned once they have been opened from its original box. Breast pumps are considered medical devices. Our boxes include two stickers which state “Personal Hygiene Product. Not returnable if seal is broken”. Please note, we will only allow returns during a 30-day period from delivery date. If product is still sealed in original box with stickers still intact, Hygeia will be able to accept the return with a $75 restocking fee that will be collected and charged to the customer’s credit card. Once the fee is paid, a return label will be sent and the pump will be examined by our quality control department. If it passes quality inspection and the pump is still sealed in the original box with stickers intact, we will credit the payment made by the insurance company or issue a refund to customer if payment was made out of pocket (non-insurance).
If you would like to process a return, please get in contact with our customer service team to assist you with this process. We can be reached at 888-786-7466 or by email at firstname.lastname@example.org. If pump is returned without notice, it will be recycled and no refund or credit will be made. If you are interested in recycling your breast pump, please click here: https://www.hygeiahealth.com/frequently-asked-questions/